Sales

• To help sales representatives improve their productivity and spend more time in the sales , sales coordinators provide a variety of support services. Such as preparing sales reports, Production Agenda, Printing Schedule & Delivery Schedule
• Responsible to ensure orders are received and archived and entered to the system.
• Sales coordinators can be in touch with customers to confirm delivery date of the material.
• Provide Finish Goods & Label stock reports to sales team.
• Meet with other departments such as ( Planning, Production and Warehouse, Purchasing & Finance ) to follow up the open orders and to assure products will be delivered on time.
• Follow up labels status with Purchase dept.
• Follow up Sales orders status on system and approval with concerned departments to ensure order is released for delivery.
• Communicate to sales members and inform about the expected delivery date via right channels.
• Provide Monthly sales report to management frequently to update open orders and ensure accurate sales plan.
• Sales Coordinator ensure that the sales reps have enough sales support material, such as product brochures or case studies.

Order Satisfaction

• Sales coordinators contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.
• Handle orders by telephone, email or mail, and they also check that the orders have the correct prices, and product numbers, and will contact customers to resolve any queries. 
• They inform the customers of any delays and will arrange alternative delivery dates.
• Collaboration with other departments is an important responsibility for sales coordinators.
• Direct contact with planning department to ensure that all orders are given to them and delivered to production team.

Coordination

• Daily meeting with planning team and production to ensure customer orders are processed without delay.
• Update planning team with any new orders.
• Weekly follow up with purchasing department related to labels arrival and other purchased material.
• Frequent meetings 2 to 3 per week with warehouse team to ensure deliveries are on time.
• Sales coordinator will help sales team to provide them stock report, collection report and statement of account and invoices as well in case sales rep requested a help.

Required Skills & Qualifications

• Education: Bachelor’s degree in business administration or relevant field.
• Experience: Experience of more than 3 years in the Sales field as a Sales Coordinator or a similar sales position with a background in manufacturing or a similar industry.
• Technical Skills: Excellent skills for computer (MS Office) , Specially Excel.Experience using Oracle System
• Negotiation: Proven ability to handle price increase disputes and negotiate MOQs (Minimum Order Quantities).
• Communication: Proficiency in English. Excellent verbal and written communication skills.

• Personal Competencies and Attributes: Analytical thinking. Ability to communicate with sales team & planning/ production.