Sales

• Work closely with the Sales Manager to align on strategies and initiatives to achieve sales targets.
• Identify growth opportunities in new markets and customer segments, ensuring alignment with the company’s strategic objectives.
• Act as the primary point of contact for critical customers, managing relationships and ensuring customer satisfaction.

Customer Engagement

• Partner with the CE Coordinator to ensure smooth communication and service delivery for customers.
• Address customer inquiries, escalations, and feedback with efficiency and professionalism.
• Strengthen customer loyalty by ensuring a seamless experience throughout the sales life cycle.

Collaboration with CE team

• Coordinate with the CE Coordinator to handle administrative tasks such as order processing, follow-ups, and data reporting.
• Ensure timely updates on stock availability, order status, and delivery schedules to maintain customer trust.
• Collaborate with the CE team to prepare and share customer reports, including statements of account, stock reports, and collection updates.

Sales Operations

• Analyze customer and market data to identify trends, improve forecasting, and make data-driven decisions.
• Ensure that all orders and commitments are accurately processed and communicated to relevant internal teams (e.g., planning and production).
• Monitor sales pipeline performance and escalate any potential delays or risks to the Sales Manager.

Customer-Focused Problem Solving 

• Act as a problem solver for customer-related issues, coordinating across departments to find solutions that meet both customer and company needs.
• Facilitate effective communication between customers and the CE team to ensure clarity and resolution of issues.

Continuous Improvement

• Provide insights and feedback to the CE Coordinator and Sales Manager to improve processes and customer experience.
• Stay updated on market trends and customer behavior to recommend adjustments in sales strategies.

Experience: Experience of more than 2 years in the Sales field as a Sales supervisor or a similar sales position with a background in manufacturing or a similar industry.

Technical Skills: Excellent skills for computer (MS Office) , Specially Excel.Experience using Oracle System

Negotiation: Proven ability to handle price increase disputes and negotiate MOQs (Minimum Order Quantities).

Communication: Proficiency in English. Excellent verbal and written communication skills.

Personal Competencies and Attributes: Analytical thinking. Ability to communicate with CE team & planning/ production.Ability to demonstrate sales reports.